Refunds and Returns Policy
Effective Date: July 4, 2024
1. Introduction
At The Pathway Pioneer, we strive to ensure that our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the conditions under which refunds and returns are accepted for both physical and digital products purchased from our website, thepathwaypioneer.com.
2. Returns for Physical Products
2.1 Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of goods are exempt from being returned, such as perishable goods, custom products, and items on sale.
2.2 Return Process
- To initiate a return, please contact us at thepathwaypioneers@gmail.com with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.
- Returns must be initiated within 30 days of the purchase date.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2.3 Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds for Physical Products
3.1 Refund Process
- If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at thepathwaypioneers@gmail.com.
3.2 Partial Refunds
- There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
4. Returns and Refunds for Digital Products
4.1 Eligibility for Refunds
- Digital products are eligible for a refund within 14 days of purchase, provided that they have not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is not eligible for a refund.
4.2 Refund Process for Digital Products
- To request a refund for a digital product, please contact us at thepathwaypioneers@gmail.com with your order number and reason for the refund request. If the product has not been downloaded or accessed, we will process your refund within 14 days of your request.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thepathwaypioneers@gmail.com and send your item to: 1425 Thrush Lane, Florissant, MO 63031.
6. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: thepathwaypioneers@gmail.com
Address: 1425 Thrush Lane, Florissant, MO 63031
This policy aims to provide clear, user-friendly information about returns and refunds, ensuring a fair process for both customers and the business.